Impact of Implementation of NABH Standards on Patient Experience and Feedback about Hospital Services

Authors

  • Manpreet Singh Nanda Maharishi Markandeshwar Medical College and Hospital, Maharishi Markandeshwar University, Solan, Himachal Pradesh, India
  • Kuldeep Sharma Maharishi Markandeshwar Medical College and Hospital, Maharishi Markandeshwar University, Solan, Himachal Pradesh, India
  • - Minakshi Maharishi Markandeshwar Medical College and Hospital, Maharishi Markandeshwar University, Solan, Himachal Pradesh, India

DOI:

https://doi.org/10.31344/ijhhs.v8i1.619

Keywords:

Communication skills, patient feedback, IPD. NABH, OPD, Quality, QCI

Abstract

Background: Health care is one of the most important service industry where quality standards need to be maintained for patient treatment and satisfaction. National accreditation boards for hospitals and health care providers (NABH) standards focus on quality, infection control and patient safety. The impact of these standards on patient feedback about hospital services needs to be studied.

Objective: To observe the impact of NABH standards on patient feedback and experiences and patient satisfaction.

Methods: Patient feedback and experience data collected by Quality department of the hospital for the months of October 2018 (before implementation of NABH standards) was compared with data of October 2023 (5 years of implementation of NABH standards) and the data was analysed using statistical tools. The data was analysed and compared separately for Outpatient department (OPD) and In Patient department (IPD) patients.

Results: The data was collected through questionnaire from 400 patients and their relatives (for less than 18 years age patients) each for both months. There was improvement in feedback and experiences for all elements of the questionnaire for both OPD and IPD patients, more significantly for staff behaviour and communication skills of staff. The feedback and experiences for IPD patients were more satisfactory than OPD patients in our study.

Conclusion: NABH standards implementation has a positive impact on patient feedback and experiences leading to greater patient satisfaction. IPD patients are more satisfied with hospital services as compared to OPD patients.

International Journal of Human and Health Sciences Vol. 08 No. 01 Jan’24 Page: 44-48

Downloads

Published

2024-01-21

How to Cite

Nanda, M. S., Sharma, K., & Minakshi, .-. (2024). Impact of Implementation of NABH Standards on Patient Experience and Feedback about Hospital Services. International Journal of Human and Health Sciences (IJHHS), 8(1), 44–48. https://doi.org/10.31344/ijhhs.v8i1.619

Issue

Vol. 8 No. 1 (2024)

Section

Original Articles

License

Copyright (c) 2024 Manpreet Singh Nanda, Kuldeep Sharma, - Minakshi

Creative Commons License

This work is licensed under a Creative Commons Attribution 4.0 International License.

Authors who publish in the International Journal of Human and Health Sciences agree to the following terms that:

  1. Authors retain copyright and grant International Journal of Human and Health Sciences the right of first publication of the work.

  2. Creative Commons Licence
    Articles in International Journal of Human and Health Sciences are licensed under a Creative Commons Attribution 4.0 International License CC BY-4.0.This license permits use, distribution and reproduction in any medium, provided the original work is properly cited.
  3. Authors are able to enter into separate, additional contractual arrangements for the distribution of the journal's published version of the work (e.g., post it to an institutional repository or publish it in a book), with an acknowledgement of its initial publication in this journal.
  4. Authors are permitted to post their work online (e.g., in institutional repositories or on their website) as it can lead to productive exchanges, as well as greater citation of published work.