Challenges in the Development of Health System Performance Dashboard for Malaysia

Authors

  • Siti Ramizah Ramli Malaysian Healthcare Performance Unit, Research Policy and Planning Division, National Institute of Health, Ministry of Health Malaysia, W.P. Kuala Lumpur, 50586, Malaysia
  • Zainanda Zainal Malaysian Healthcare Performance Unit, Research Policy and Planning Division, National Institute of Health, Ministry of Health Malaysia, W.P. Kuala Lumpur, 50586, Malaysia
  • Jamaiyah Haniff Malaysian Healthcare Performance Unit, Research Policy and Planning Division, National Institute of Health, Ministry of Health Malaysia, W.P. Kuala Lumpur, 50586, Malaysia
  • Anis Farhana Badrul Hisham Malaysian Healthcare Performance Unit, Research Policy and Planning Division, National Institute of Health, Ministry of Health Malaysia, W.P. Kuala Lumpur, 50586, Malaysia
  • Dhesi Baha Raja Malaysian Healthcare Performance Unit, Research Policy and Planning Division, National Institute of Health, Ministry of Health Malaysia, W.P. Kuala Lumpur, 50586, Malaysia
  • Selva Raja Minister’s office, Ministry of Health Malaysia, W.P. Putrajaya, 62590, Malaysia

DOI:

https://doi.org/10.31344/ijhhs.v0i0.172

Keywords:

Performance dashboard, Health system, Data scientist team

Abstract

Introduction: Traditional static reports of performance monitoring in healthcare sector is inconsistent, incomparable and time-consuming. Incapable of reflecting the whole-of-system or effectively support decision making, that a digitalized interactive tool for measuring, monitoring, and managing performance is mandatory. Our aims are: (1) Enculturation of integrative healthcare performance; (2) Addressing challenges to development of the Health System Performance Dashboard (HSPD) for Malaysia; and (3) Invitation for smart partnership.

Methods: There are six steps for a dashboard implementation and development from Dashboard Development and Deployment: A Methodology for Success by Noetix Corporation. This proof of concept project has approaching the end of second stage; building a prototype. We discussed on the challenges that we encountered until the development of the prototype and the proposed recommendations on each challenges.

Results: The first step in developing a dashboard is planning. This involves team member’s identification and roles, determining project objectives and scope, setting a timeline and budget, and defining strategic Key Performance Indicators (KPIs). Second step is the requirements gathering by interviewing stakeholders, setting expectations, explore functionality, define data types and build a prototype.

Conclusion: Digitalization and HSPD are warranted to assist decision-makers to prioritize on a larger scale. A key success factor to realization of HSPD is an anchored data scientist team. This calls for an urgent and important smart partnership with the experts. A.I. expertise is needed for continuous diagnostic, predictive and prescriptive analytics of the massive healthcare data.

Acknowledgement: Director General of Health, Deputy Director General of Health (Research and Technical Support), Director of Research Policy and Planning Division, National Institute of Health

International Journal of Human and Health Sciences Supplementary Issue: 2019 Page: 54

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Published

2019-12-07

How to Cite

Ramli, S. R., Zainal, Z., Haniff, J., Hisham, A. F. B., Raja, D. B., & Raja, S. (2019). Challenges in the Development of Health System Performance Dashboard for Malaysia. International Journal of Human and Health Sciences (IJHHS), 54. https://doi.org/10.31344/ijhhs.v0i0.172

Issue

2019: Supplementary Issue: 2019

Section

E-Poster Presentation Abstracts

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